Questions about your subscription, your account, or something that isn't working right — we usually reply within a day or two.
On iPhone: open the Settings app → tap your name → Subscriptions → Qlearn AI. On Android: open Google Play → Payments & subscriptions → Subscriptions → Qlearn AI. Cancelling stops future renewals; you keep Pro access until the current period ends.
Try Profile → My Plan → Restore Purchases first — this fixes most cases within a minute. If it's still not showing, email us with your purchase receipt and the email address on your account.
Delete it directly in the app under Profile → Settings → Delete Account, or use our account deletion page. Requests are processed within 30 days.
Check your internet connection and that you haven't hit your plan's monthly AI generation limit (visible on the generation screen). If it still fails, email us the topic/language you tried and roughly when it happened.
Tell us your device model, iOS/Android version, and what you were doing right before — a screenshot helps a lot. We read every report.